Terms &Conditions.

Minus Degree is a consumer electronics and audio brand operating in Pakistan through Minus Degree (Pvt.) Ltd., an officially registered Pakistani company owned by Velora Enterprise Inc., USA.

Minus Degree offers products including:

• TWS wireless earbuds.
• Wireless audio products.
• Mobile charging accessories.
• Consumer electronic accessories.
• Other products introduced by the brand from time to time.

Products offered through www.minus-degree.com are primarily intended for customers throughout Pakistan, unless otherwise stated.

The Pakistani business entity responsible for local sales, customer orders, payment collection, fulfilment, warranties and customer support is:

You may use the Website only for lawful purposes.

You agree not to:

• Use the Website for fraudulent or unlawful activity.
• Attempt to interfere with the security or normal operation of the Website.
• Introduce viruses, malicious code or other harmful technology.
• Attempt to gain unauthorised access to the Website, servers or customer accounts.
• Scrape, copy or commercially reproduce Website content without authorisation.
• Submit fraudulent, false or intentionally misleading orders.
• Misuse promotional codes, payment facilities, warranties, return procedures or refund systems.

Minus Degree may reasonably restrict or suspend access where necessary to protect customers, the Website, the brand or its business operations.

Minus Degree aims to provide accurate product descriptions, specifications, photographs, colours, features, prices and related information.

Product specifications may include information such as Bluetooth version, chipset, driver size, microphone configuration, ENC or ANC functionality, battery capacity, charging specifications, latency modes, water-resistance ratings and other technical characteristics.

Customers should review the individual product page before purchasing.

Minor differences in appearance may occur because of screen settings, lighting, photography, manufacturing tolerances or packaging revisions that do not materially alter the product.

We will not intentionally substitute a materially different product without informing the customer.

Bluetooth earbuds and other electronic products may perform differently depending on the customer’s device, operating system, Bluetooth version, applications and settings.

Certain features may require compatible devices or software.

A statement of compatibility does not necessarily guarantee that every feature will function identically across every third-party device.

Unless otherwise stated, prices displayed on the Website are in Pakistani Rupees (PKR).

The price payable will normally be the price confirmed during checkout.

Applicable delivery charges, taxes or other charges payable by the customer will be disclosed before the order is completed.

Where an order qualifies for free delivery, Minus Degree will not subsequently deduct an undisclosed delivery charge from a refund.

Minus Degree may periodically offer promotional prices, discount codes, bundles, introductory offers, limited-time sales, gifts or free-delivery promotions.

Offers may be subject to specific terms, availability, duration, quantity limits and product restrictions.

Promotional offers cannot normally be exchanged for cash, unless otherwise stated.

Minus Degree may correct or withdraw an offer resulting from an obvious technical, pricing or promotional error, subject to applicable law.

Submitting an order through the Website constitutes an offer to purchase the selected products.

Receipt of an automated order acknowledgement does not necessarily constitute final acceptance.

An order may be declined or cancelled before dispatch where, for example:

• A product is unavailable.
• Payment cannot be authorised.
• Delivery information is materially incomplete or incorrect.
• Fraud or misuse is reasonably suspected.
• An obvious pricing or technical error has occurred.
• Delivery cannot reasonably be completed to the supplied address.

Where Minus Degree cancels a prepaid order, amounts properly collected for the cancelled products will be refunded.

Customers are responsible for providing accurate information, including their name, delivery address, telephone number, email address and, where applicable, payment information.

Please contact Minus Degree promptly if you discover an error in your order information.

Depending on availability, Minus Degree may accept:

• Debit cards.
• Credit cards.
• Easypaisa.
• JazzCash.
• Bank or digital payments.
• Other supported electronic payment methods.
• Cash on Delivery (“COD”).

Available methods will be displayed during checkout.

Electronic payments may be processed by independent banks or payment gateway providers.

For prepaid orders, customers authorise the applicable amount to be processed through their selected payment method.

Banks and payment providers may conduct fraud-prevention, security or identity-verification checks.

Minus Degree may request reasonable verification before processing an order.

COD availability may depend on delivery location, order value, courier availability, product availability, previous order history and fraud-prevention requirements.

Minus Degree may verify a COD order before dispatch.

Repeated fraudulent orders or deliberate refusal of legitimate COD deliveries may result in COD privileges being restricted.

Minus Degree uses independent courier and logistics companies.

Unless specifically guaranteed, delivery dates and times are estimates.

Delivery may be affected by courier delays, weather, public holidays, security conditions, road closures, remote-area limitations, government restrictions or other circumstances outside our reasonable control.

Customers should inspect their parcel reasonably promptly after receiving it.

Visible damage, missing items or incorrect products should preferably be reported within 48 hours of delivery so that the matter can be investigated quickly.

This reporting target does not remove consumer rights relating to problems reasonably discovered later.

Customers may request a change-of-mind return within 48 hours of delivery, provided that the product is:

• Unopened.
• Unused.
• In its original sealed condition.
• Complete with the supplied accessories, packaging and promotional items.
• Supported by valid proof of purchase.

Customers must contact Minus Degree Customer Support within 48 hours of delivery to request the return.

Once return instructions are issued, the product must be returned in accordance with the instructions provided by Minus Degree Customer Support.

For eligible change-of-mind returns, return shipping is paid by the customer.

Any original delivery charge actually paid is non-refundable unless required by law.

Minus Degree does not charge a restocking fee for an eligible unopened return.

Because earbuds are personal-use products, opened or used earbuds cannot be returned solely because the customer has changed their mind, prefers another colour or model, or no longer requires the product.

This does not apply to legitimate claims involving manufacturing defects, damage on arrival, incorrect products, missing items, products materially different from their description, or remedies required by applicable law.

Unless a different warranty period is expressly stated for a particular product, Minus Degree earbuds include a six-month limited warranty against manufacturing defects under normal use.

The warranty starts from the original purchase date shown on valid proof of purchase.

For confirmed manufacturing defects, an appropriate repair, replacement or refund may be provided, depending on the circumstances, the warranty conditions and applicable law.

The warranty does not cover damage resulting from:

• Normal wear and tear.
• Normal gradual battery ageing.
• Cosmetic deterioration.
• Accidental damage.
• Misuse or abuse.
• Improper storage.
• Exposure to liquids beyond the specified resistance rating.
• Unsuitable charging equipment.
• Failure to follow product instructions.
• Unauthorised repair or modification.
• Loss or theft.

A warranty exclusion applies only where the excluded cause is responsible for the reported problem.

The separate Minus Degree Returns & Refunds Policy forms part of these Terms.

It contains detailed information concerning returns, defective products, warranty claims, inspections, replacement shipping, refunds, cancellations and undelivered orders.

Where the Returns & Refunds Policy refers to change-of-mind returns, the applicable period is 48 hours from delivery, provided the product remains unopened, unused and in its original sealed condition.

Approved refunds will normally be initiated within seven working days of approval.

The customer’s bank, card issuer or payment provider may require additional processing time.

Refunds will normally be returned to the original payment method.

For COD orders, Minus Degree may arrange a bank transfer or another mutually agreed payment method.

Customers should follow all instructions supplied with the product.

Do not use or charge a battery that appears swollen, leaking, excessively hot, damaged or otherwise unsafe.

Customers should contact Minus Degree Customer Support for appropriate guidance regarding unsafe batteries.

Unless otherwise indicated, the Minus Degree name, trademarks, logos, product names, packaging designs, Website design, photographs, videos, advertising materials, graphics, written content and other brand assets are owned by, licensed to or used with the authority of Minus Degree (Pvt.) Ltd. and/or Velora Enterprise Inc., USA, as applicable.

No content may be reproduced, modified, distributed, commercially exploited or used in a manner that falsely suggests an association with Minus Degree without prior permission.

Minus Degree may use third-party payment processors, banks, courier companies, hosting providers, analytics providers, social platforms and other service providers.

These third parties may have their own terms and privacy policies.

Minus Degree cannot guarantee uninterrupted Website availability.

The Website may occasionally be unavailable because of maintenance, upgrades, security requirements, technical failures or circumstances outside our reasonable control.

Minus Degree may correct genuine typographical, technical, pricing or descriptive errors.

Where an error materially affects an existing order, the customer will be informed, where reasonably possible, before the order proceeds.

To the maximum extent permitted by applicable law, Minus Degree will not be liable for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms excludes liability that cannot legally be excluded or removes a customer’s legal entitlement to an available refund, repair, replacement or other remedy.

Personal information is handled in accordance with the Minus Degree Privacy Policy and applicable law.

Information may be processed for purposes including order fulfilment, payments, deliveries, customer support, fraud prevention, returns, warranty claims and service improvement.

By placing an order, customers agree that transaction-related communications may be provided through email, telephone, SMS, WhatsApp or other contact methods supplied by the customer.

Minus Degree will not be responsible for delays or failures caused by events outside its reasonable control, including natural disasters, severe weather, war, civil disturbance, government restrictions, major network failures or widespread logistics disruptions.

Minus Degree may update these Terms where reasonably necessary.

Any revised version will be published on the Website with an updated revision date.

Updates generally apply to future transactions and will not retrospectively reduce the rights attached to an existing order.

These Terms and purchases made through the Website are governed by the applicable laws of Pakistan.

Any dispute will be handled by the competent courts or authorities in Pakistan, subject to any consumer rights that cannot lawfully be restricted.

Nothing in these Terms, our warranty or our Returns & Refunds Policy is intended to exclude or restrict a consumer right or remedy that cannot legally be excluded.

Working days mean Monday to Friday, excluding public holidays in Pakistan.