Shipping & DeliveryPolicy.

Minus Degree delivers products across Pakistan through independent courier and logistics partners.

Delivery availability depends on courier coverage, serviceability and local delivery conditions. Certain remote locations may require additional delivery time or alternative arrangements.

Orders are processed after confirmation and any necessary payment or address verification.

Our standard processing target is 1–2 working days for in-stock products, excluding public holidays.

Orders placed on weekends or public holidays may be processed on the next working day.

Pre-order products may have different dispatch timelines, as specified on the relevant product page.

Estimated delivery times after dispatch are:

Shipping charges, where applicable, are calculated and displayed during checkout before the customer confirms the order.

Promotional free-shipping offers may be available on selected products or orders.

Any applicable delivery charges will be disclosed before the purchase is confirmed.

Cash on Delivery may be available for eligible orders and delivery locations across Pakistan.

Customers selecting COD must provide accurate contact and delivery information.

Our team or courier partner may contact customers to verify order details before dispatch.

COD availability is subject to courier coverage, order verification and other applicable conditions.

Customers may use the payment methods available at checkout, including supported debit cards, credit cards, digital wallets or other electronic payment options.

Prepaid orders will be processed after successful payment confirmation and any required verification.

Once an order has been dispatched, tracking details may be provided through SMS, WhatsApp, email or another available communication channel.

Customers may contact our support team for assistance with shipment status.

Customers are responsible for providing a complete and accurate shipping address and an active contact number.

If delivery cannot be completed because the customer is unavailable, the address is incorrect or the courier cannot reach the customer, a further delivery attempt may be arranged where available.

Repeated unsuccessful delivery attempts may result in the parcel being returned to Minus Degree.

Any applicable re-delivery charges will be communicated before a new shipment is arranged.

Customers should inspect their parcels reasonably promptly after delivery.

If an order arrives damaged, incomplete or incorrect, please contact Minus Degree Customer Support, preferably within 48 hours of delivery.

Please provide your order number, a description of the issue and photographs or a video where reasonably available.

This reporting target helps us investigate quickly and does not restrict the rights or remedies available under applicable consumer protection law.

Where a problem is confirmed to be attributable to Minus Degree or its delivery arrangements, we will provide an appropriate resolution, including a replacement or refund where applicable.

Delivery delays may occasionally occur because of courier operations, adverse weather, road closures, security conditions, public holidays or other unforeseen circumstances.

If a shipment is significantly delayed, customers may contact our support team for assistance.

Where a parcel is confirmed lost in transit, Minus Degree will arrange an appropriate replacement or refund in accordance with our Returns & Refunds Policy and applicable law.

Customers may request cancellation before their order has been dispatched.

Once a parcel has been handed over to the courier, cancellation may depend on whether the shipment can be intercepted.

Refunds for prepaid orders will be processed in accordance with our Returns & Refunds Policy.

Returns, refunds, replacements and warranty claims are governed by our separate Returns & Refunds Policy.

Eligible unopened and unused products may be returned within 48 hours of delivery, subject to the conditions in that policy.

For hygiene reasons, opened or used earbuds are not eligible for change-of-mind returns. This restriction does not apply to valid manufacturing-defect claims or other remedies required by law.

Minus Degree reserves the right to update this Shipping & Delivery Policy to reflect operational changes, courier arrangements or applicable legal requirements.

The latest version will be published on our official website. Changes will not retrospectively remove the rights attached to existing orders.

Nothing in this policy limits the rights available to customers under applicable consumer protection law.