Returns & RefundsPolicy.

You may request a change-of-mind return within 48 hours of delivery if the product is:

• Unopened, unused and in its original sealed condition.
• Complete with the supplied accessories, packaging and promotional items.
• Supported by an order number or other valid proof of purchase.

Contact support within the 48-hour period. Once return instructions are issued, hand the parcel to the agreed courier within seven calendar days.

For change-of-mind returns, you are responsible for return shipping. Any original delivery charge actually paid is non-refundable unless required by law. We do not deduct an undisclosed delivery charge where your original order qualified for free delivery.

We do not charge a restocking fee for an eligible unopened return.

For hygiene reasons, opened or used earbuds cannot be returned solely because you have changed your mind, prefer a different colour or model, or no longer require the product.

This restriction does not apply to valid claims involving manufacturing defects, damage on arrival, incorrect items or products that materially differ from their description.

Check your order when it arrives. Please report visible damage, missing items or an incorrect product as soon as possible, preferably within 48 hours of delivery.

Provide your order number, a description of the issue and photographs where available. Retain the delivery label and packaging if possible.

An unboxing video may help an investigation, but it is not compulsory. The absence of a video or original packaging does not automatically invalidate a legitimate claim.

The 48-hour reporting target helps us investigate promptly. It does not remove your legal rights or prevent claims for issues discovered later.

Minus Degree earbuds include a six-month limited warranty against manufacturing defects under normal use, starting from the original purchase date shown on valid proof of purchase.

If a fault develops, contact support promptly. We may suggest basic troubleshooting before arranging an inspection.

For a confirmed defect, we will provide an appropriate repair, replacement or refund in accordance with the circumstances, the applicable warranty and consumer law. Where the law gives you a choice of remedy, that right will be respected.

A different model or store credit will only be supplied with your agreement.

The limited warranty does not cover:

• Normal wear, cosmetic deterioration or normal gradual battery ageing.
• Accidental damage, misuse or improper storage.
• Liquid damage caused by exposure beyond the product’s stated resistance rating.
• Damage caused by unsuitable charging equipment or failure to follow instructions.
• Damage caused by unauthorised repair or modification.
• Loss or theft of earbuds, charging cases or accessories.

An exclusion applies only where that cause is responsible for the reported issue. It does not exclude an unrelated manufacturing defect or a remedy required by law.

Contact Minus Degree Customer Support through WhatsApp at 0300-12MINUS.

Please provide:

• Your order number or valid proof of purchase.
• The name and contact number used for the order.
• Your product model.
• A brief description of the issue or reason for return.
• Relevant photographs or a short video, where reasonably available.

We aim to acknowledge requests within two working days. We will then provide troubleshooting guidance or return instructions, as appropriate.

Please obtain the correct return address from support before sending your parcel. Do not assume that the address printed on a courier label or product packaging is the return destination.

Pack the product securely and include the components requested by support.

For unopened change-of-mind returns, the original sealed packaging and complete contents are required. For defect claims, original packaging is preferred.

For a full-order refund, we may reasonably require the complete supplied set and associated promotional items to be returned. Any missing-item issue will be explained before a decision is made.

Do not send a swollen, leaking or otherwise unsafe battery through a standard courier service. Contact support for suitable handling instructions.

We aim to complete an assessment within five working days of receiving the returned product.

If further testing is necessary, we will explain the reason and provide an updated timeframe. Inspection will not be used to delay a remedy unreasonably.

If a claim is declined, we will explain the findings and how you can request a review. No paid repair or inspection charge will be applied without your prior agreement.

For a confirmed manufacturing defect, damage on arrival, an incorrect product or another issue attributable to us, Minus Degree will arrange or reimburse reasonable standard return shipping and cover delivery of an approved replacement.

Please agree on the shipping method and cost with support before booking your own courier.

For an eligible change-of-mind return, return shipping is paid by the customer. Any other proposed charge will be disclosed and agreed before it is incurred.

Approved refunds will be initiated within seven working days of approval. Your bank or payment provider may require additional time to credit the funds.

Refunds will normally be issued to the original payment method. For cash-on-delivery orders, we will arrange a bank transfer or another mutually agreed supported payment method.

Refunds reflect the amount actually paid for the returned product after applicable discounts.

For a full-order return caused by our error or a confirmed defect, we will also refund the standard original delivery charge paid for that order.

For partial returns, we will explain any relevant allocation of discounts, bundle pricing or delivery charges before processing the refund.

Where a monetary refund is due, we will not replace it with store credit without your agreement.

Replacements are subject to stock availability. If the same product is unavailable, we will explain the available remedies.

You will not be required to accept a different model, pay an upgrade charge or take store credit as a condition of receiving a remedy to which you are legally entitled.

Contact support promptly if you wish to cancel an order.

If we can stop the order before dispatch, we will confirm the cancellation and initiate any refund within seven working days. If the parcel has already been dispatched, we will explain the applicable return or interception process.

If an order is confirmed lost in transit or cannot be fulfilled, we will arrange a replacement or refund as appropriate.

For purchases made through an independent retailer, distributor or marketplace, contact the original seller to request a return or refund.

You may also contact Minus Degree for help checking the applicable manufacturer warranty coverage. Keep your proof of purchase and the seller’s details available.

Return deadlines for change-of-mind purchases, reporting targets, hygiene restrictions and warranty exclusions do not override rights or remedies that cannot legally be restricted.

Updates to this policy apply to future purchases and will not retrospectively reduce the rights attached to an existing order.